For eligible purchases, you can withdraw within 14 calendar days from receipt. For items from one order delivered separately, the period starts on receipt of the last item. Use the Withdraw from your order form, send the model notice below, or email hello@tinaryu.com with a clear statement before the deadline.
Send the goods back within 14 days of giving notice. The return address is on our company details page. You pay the direct return postage for a change of mind where we informed you of that cost before purchase. You can inspect the goods as you would in a shop. Handling beyond that can reduce the amount refunded.
We refund eligible payments, including the least expensive standard delivery for a full withdrawal, through the original payment method unless you expressly agree otherwise. We issue the refund within 14 days of receiving your notice and may wait until we receive the goods or proof of dispatch, whichever comes first, unless we have offered to collect them.
Contact us with the order number and what happened. A photo can help us investigate. The EU legal guarantee of conformity generally lasts at least two years and may be longer under national law. Where applicable, we arrange repair or replacement free of charge, or offer a price reduction or refund under the statutory conditions. We cover return costs for faulty or incorrect goods where required by law.
To the seller named on the company details page, at hello@tinaryu.com:
I hereby give notice that I withdraw from my contract for the following goods: [goods]. Ordered on / received on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature: [only if sent on paper].